Shipping policy

Where are the signs shipping from?

We follow a streamlined Manufacturing Execution System (MES) to ensure fast and efficient delivery. While our main workshop is located in the United States, we also have multiple international facilities. Your sign is handcrafted at the location with the most available production capacity, to ensure we meet our fulfillment standard­ – which is typically 8 business days.

 

What is the turnaround time?

Production begins once your order is confirmed and the payment is received. It typically takes 3 business days to craft your sign. The standard turnaround time (TAT), including both the production and shipping, is 8-10 business days.

Need your sign faster? We offer a rush order option for an additional $50, with delivery in 6-7 business days. In the rare event that we are unable to meet this expedited timeline due to delays on our end, the rush fee will be fully refunded.

Please note that during peak time, such as holidays or major sales, the delivery time may be slightly extend. We will keep you informed every step of the way.

 

What are the shipping costs, carriers and delivery restrictions?

We offer free worldwide shipping on all standard orders. Rush orders require an additional fee. The packages are shipped via premium carriers such as FedEx, DHL, UPS or USPS.

We do not deliver to P.O. boxes or most military addresses (APO/FPO/DPO).

How do I track my order?

As soon as your order has been shipped, we will email you with the tracking information provided by the carrier, so you can monitor your shipment.

If you haven’t received the tracking information within a reasonable timeframe, please contact us and we will assist you.

Can we ship batteries along with the sign?

We do offer battery-operated signs upon request. However, due to international shipping regulations — specifically IATA restrictions on lithium batteries — we are unable to include batteries in the shipment.

What is your shipping address policy?

Please ensure that you provide the correct shipping address at checkout, as we rely on this information to deliver your order. We cannot issue refunds or reshipments if the package is lost, misdelivered or undeliverable due to incorrect address provided during purchase.

If you need to make changes to your shipping address, please contact us before the order has been shipped. Once dispatched, we are unable to modify the address.

What happens if the sign is lost or stolen?

To ensure your order is safely delivered, we use premium shipping carriers that require a signature upon delivery.

If you choose to waive the signature requirement, we cannot be held responsible for the orders marked as ‘Delivered’ by the carrier but later reported lost or stolen.

 

What if the sign is damaged in transit?

We take great care in packaging and shipping — but if any damage occurs, we’ve got you covered.

We strongly recommend opening your package upon arrival. If you notice any damage or missing products, please notify us within 7 days of delivery so we can assist you promptly.

To process your claim, email us with clear photos of the damaged sign, the outer packaging (including any visible damage) and a photo of the shipping label on the box.

Delayed damage reports (made after the 7 day period) may limit us to file a claim or provide a replacement, due to carrier and insurance guidelines.

Are there any custom duties, tax or import charges?

Depending on your country, your order may be subject to custom duties, VAT or import taxes, which are the responsibility of the customer.

We are not liable for any delays caused by customs clearance, but we will assist you with any documentation or questions that may arise during clearance. We recommend reviewing your company’s imports regulations and policies before placing an order to avoid the unexpected charges.

What does the warranty cover?

Every sign comes with a one year warranty covering manufacturing defects and malfunctions that occur under normal use. This warranty does not cover damages resulting from improper installation, mishandling or misuse of the sign.

What happens in case of a Force Majeure event?

In rare cases where the delays in delivery are caused due to events beyond our control including natural disasters (e.g. floods, earthquakes, hurricanes), pandemics or epidemics, political unrest or war, strikes or labor disruptions (especially affecting couriers), major transportation shutdowns, fires or extreme weather, we will not be held liable for delays.

However, we will make efforts to resume the shipment as soon as the conditions allow and will keep you informed throughout – your satisfaction is our top priority.

How can I contact you about shipping information or my order?

For any questions, updates or concerns regarding your order or shipping information, please contact us at info@neonicks.com. We are here to help you.